Best Rate Guarantee Criteria

We are so confident that you won't find a better rate that we offer a 100% Best Rate guarantee.
If you find exactly the same deal online for less we will match the lower price plus we will give you a promotion code for 3% which can be used online against your next booking with

Promotion codes cannot be used alongside the Loyalty 5 credits please make sure your claim meets the criteria outlined below.

Your check-in date must be at least 7 days after the date that you booked.
The Best Rate must be found within 24 hours of the reservation having been confirmed by
Room types, check-in and check-out dates, number of guests and services included must be the same.
The Best Rate must be able to be cancelled and refunded within the same timescale as the reservation confirmed by
The website that offers the Best Rate must offer instant online confirmation for the same property.
Price Match Refund Request Form located below must be filled out and sent within 24 hours of making your reservation.
Please note that a price match cannot be used in conjunction with the Five Plus loyalty program.