Complaint Form

 Create a new Query Ticket
You do not need to be a member to send us your complaints. But if you are not a member then you will not be able to view your past tickets.

Please click if you are not a member. We will reply to you as soon as possible.

Please click if you are a member.

To send your queries, please select one of the below sections, write your question to the subject and message part and press the enter key.
Important note: Please specify your reservation number for the queries related to your reservation/s.
   
Name & Surname :
E-Mail Address :
Phone Number :
Category :   Have not received my confirmation
  Unhappy with our service
  Hotel could not find my booking
  Checked out of hotel early
  Unhappy with the hotel
  Refund
  Problem with payment
  Technical Problem
  Any other issue
Subject :
Do you have a reservation number ? Yes    No
Message :
What do you feel should have happened at the time? :
 
If you have cause to submit a compliant that has occurred after your check in at the hotel then its very important that you provide us with as much information as possible. This will enable your complaint to be looked into without delay
 
My room number at the hotel :
Date the grievance occurred :
Date of reporting my complaint to the hotel :
Name and position of the person I reported my complaint to at the hotel :
Action that was taken by the hotel :
Security Code:   
 [Click to Refresh]
Enter the security code:  
 
If you have any photographic proof, please upload the file(s) : 
File Description 1:  
Add a file :    (Optional)
File Description 2:  
Add a file :    (Optional)
File Description 3:  
Add a file :    (Optional)
  You can only add files in .jpg, .gif and .pdf format. The file size should not be bigger than 1 MB. 
   
 
   
Before submitting your ticket for a quick and instant answer to your question, please take a moment to check our FAQ page. 
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