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How do I make a reservation on otel.com? |
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1. Click the "Book It" button from either the Search Results page or from any Hotel Details page for the hotel you wish to book.
2. Enter the information requested on the booking form. On this page you will enter guest and payment information - including credit card and cardholder information. You will also indicate any preferences or special requests on this page.
3. Click the "Continue" button at the bottom of the page. You will then be taken to the second page of the Booking Form.
4. On the second page, review the details of your reservation and read important terms and conditions applying to your reservation. Check the box indicating that you have read and agree to all provisions of the Terms and Conditions, then click Submit.
Please note that if the bank which issued your credit card is part of the Verified by Visa or MasterCard SecureCode networks, you will be taken to a user authorization page before your reservation is confirmed. You are required to enter the user authorization information requested in order to complete your reservation. |
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Can otel.com take my reservations by phone, or do I have to book online? |
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In addition to booking online, you can also call our Customer Service line to make a reservation. |
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How late can I make my reservation? |
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Reservations must be made at least 4 days prior to the check-in time, defined as 12:00 noon destination time on the day of check-in. To take advantage of the lowest rates and widest selection, you should make your reservation as early as possible. |
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How do I know which room type I should reserve? |
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Your choice of room type depends on the number and type (i.e. adults/children) of occupants who are to stay in the room. On the Search Page, the room type drop down key specifies the number of occupants which can be accommodated by each type of room. |
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Can I ask for a special room type or make some other special request? |
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Requests for special room types (e.g. non-smoking, view, high floor, etc.) - as well as other special requests - can be made at the time of booking, but are not guaranteed. Such requests cannot be made or changed once the reservation is confirmed.
You can also fill our Special Request Form for your special requests. |
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Is breakfast included with my booking? |
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Breakfast is always included free of charge (unless specified otherwise) with all bookings made with otel.com, and may consist of either a continental breakfast, or - subject to availability - a hot buffet-style breakfast. |
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Why should I prepay for my booking? |
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The special arrangements with hotel partners which make these great rates possible require payment at time of confirmation. |
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What is the Prepaid Accommodation Voucher, and why do I need it? |
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The Prepaid Accommodation Voucher is a document showing that your reservation has been booked and confirmed. We recommend that you print and keep this voucher as some hotels may ask you to present it at the time of check-in. The voucher also holds important reservations information, including your confirmation number and hotel contact information. |
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How can I check the status of my reservation? |
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You may check the status of your reservation(s) at any time through the My Account link. |
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When can I check on the status of my reservation with my hotel? |
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You may check on the status of your reservation with your hotel at any time using your confirmation number. Please note, however, that if you call the hotel more than 7 days prior to your check-in date, they may not be able to reference your reservation by name. Names of customers booking our allotments are submitted to hotels 5-7 days prior to check-in. |
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What if the hotel is unable to find my reservation when I check-in? |
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In the highly unlikely event that the hotel cannot find your reservation, please be sure to present them your Prepaid Travel Voucher. If problems persist, call our Emergency Customer Service line, available 24 hours a day. |
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