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 ACCOUNT INFORMATION
· Create an account
· Update your account information
· Retrieve your password
· Change your password
· Review, amend and cancel your reservations
 NEED MORE HELP?
· Contact us
Use our Support & Feedback form for fast and easy communication with us.
· Special Request Form
Use this form for your special requests.
· Complaint Form
Use this form for your complaints.

· CALL US 24/7
We are proud to offer a 24/7 call center service. All calls will be answered personally and in English.

If you are calling from one of the countries listed below you can call us directly using the appropriate number.

AUSTRALIA
Toll free : 1800280405

AUSTRIA
Toll free : 0800291567

BRAZIL
Toll free : 08008911350

CANADA
Phone : +1-8888865571

CHINA
Phone : 108007121784

CHINA
Phone : 108001201784

DENMARK
Phone : 45-80884829

FRANCE
Phone : 0800917262

GERMANY
Toll free : 0800-1008499

GREECE
Phone : 00800125828

HONG KONG
Toll free : 800930775

ISRAEL
Phone : 1809214049

ITALY
Toll free : 800-785724
Fax : 39-02-3604-9267

JAPAN
Phone : 00531121066

MALAYSIA
Toll free : 1-800-812970

NETHERLANDS
Phone : 08000220952

PHILIPPINES
Phone : 180011141537

SINGAPORE
Toll free : 8001203991

SOUTH AFRICA
Phone : 27-800992401

SPAIN
Phone : 900-961663
Fax : 34-91-272-5021

TURKEY
Phone : (0212) 444 6835
Phone : (0212) 315 1400
Toll free : 8001511254

UNITED KINGDOM
Phone : 44-2030262813
Toll free : 0-800-917-2618

UNITED STATES
Phone : 1-888-210-2543
Phone : 1-619-419-2800
Fax : 1-718-989-7363

TOP CUSTOMER SERVICE QUESTIONS
Reservations
How do I make a reservation on otel.com?
Can otel.com take my reservations by phone, or do I have to book online?
How late can I make my reservation?
How do I know which room type I should reserve?
Can I ask for a special room type or make some other special request?
Is breakfast included with my booking?
Why should I prepay for my booking?
What is the Prepaid Accommodation Voucher, and why do I need it?
How can I check the status of my reservation?
When can I check on the status of my reservation with my hotel?
What if the hotel is unable to find my reservation when I check-in?
Rates
Are your rates per room or per person?
Do your rates include taxes and surcharges?
Do children get a discount?
I have heard that a number of hotels in the USA are charging resort fees. Will my hotel make this charge?
Cancellations and Changes
What is your cancellation and change policy?
What is a "no show"?
How can I change or cancel my reservation?
How are refunds processed?
FivePlus Loyalty Program
What is FivePlus Loyalty Program?
How much are FivePlus credits worth?
How will I use my FivePlus credits?
     USER GUIDE
Account Registration Booking accommodations on otel.com
Why set up an otel.com membership account? Making your reservation
How to obtain an otel.com membership account Confirmation Of Your Booking
How to log-in to your membership account The Prepaid Accommodations Voucher
Searching For Available Hotels Reviewing Your Reservations
Quick Search Canceling/Changing your reservations
Advanced Search Cancellations and changes - general information
The Search Results Page Cancellations
Understanding Search Results Changes
What You Can Do From The Search Results Page Deals & Offers
The Hotel Details Pages    
What you can do from the Hotel Details pages    
The Hotel Summary Page    
The Map & Attractions Page    
The Facilities Page    
The User Comments Page    
     SITE SECURITY & PRIVACY POLICY
Otel.com guarantees that the privacy and security of all personal and/or financial information shared by you will be protected in compliance with the highest e-commerce security standards when exchanged over the internet. The Secure Socket Layer (SSL) technology we use ensures the privacy and security of all transactions. SSL technology encrypts data before it is transmitted, so that only the authorized recipient can have access to it. In addition to SSL technology, your information is further protected by the following: segmentation and compartmentalization of information on our network to ensure restricted access to customer information databases; physical and logical barriers to unauthorized access; and a best of breed firewall system. Otel.com is a trusted VeriSign secure site and uses VeriSign digital certificates with all transactions. Otel.com's status with VeriSign may be verified independently by visiting the VeriSign website.

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     TERMS & CONDITIONS
Website use constitutes your agreement to these terms
Your use of this website constitutes your explicit agreement to comply with and be bound by the conditions contained herein, which may be changed at any time by otel.com.

Restricted use
You agree not to use this website or its contents or information for any commercial or non-personal purpose (direct or indirect). Otel.com only authorizes personal non-commercial use of this website. As such, you are authorized only to view, download, and print limited copies of your travel itinerary (and related documents) for products or services purchased through this website. Accordingly, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, or transfer information, software, products, or services obtained from this website, whether for commercial or non-commercial purposes. In addition, otel.com expressly prohibits you from: accessing, monitoring or copying any content or information of this website using any robot, spider, scraper or other automated means or any manual process for any purpose without express written permission of otel.com.; violating the restrictions in any robot exclusion headers on this website or bypassing or circumventing other mea ures employed to prevent or limit access to this website; taking any action that imposes, or may impose, in the discretion of otel.com, an unreasonable or disproportionately large load on otel.com's infrastructure; or deep-linking to any portion of this website (including, without limitation, the purchase path for any travel services) for any purpose without express written permission of Met Global.

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     ABOUT OTEL.COM
Otel.com is the result of a ground-breaking effort to bring affordable, innovative travel services to the Travel to Europe market. Owned and operated by Met Global, otel.com enjoys an exclusive relationship with one of the largest and most respected European travel wholesalers. This exclusive partnership allows us to make available to individual travelers a wide selection of European hotels at prices previously available only to large tour groups.

Otel.com's mission is to offer the lowest prices on accommodations and related travel services in Europe. Because of our exclusive partnership with Europe's leading travel wholesaler, we have access to large blocks of discounted inventory at a wide range of properties, from two star budget to five star luxury hotels. Otel.com then make this inventory available directly to consumers at prices up to 70% off hotel rack rates (the rate you would get if you were to book through the hotel itself or through most travel agents).

Otel.com offers more than just the lowest prices on accommodations. We are also dedicated to helping you to find and book the perfect stay. Booking the "perfect stay" requires that consumers be provided with all the information they need to choose the accommodations which best suit their individual requirements and tastes. Backed by the experience of a company with decades of experience in European travel market, otel.com's offers a large volume of accumulated information on each property's amenities, location, and nearby attractions. To further assist consumers in making the right choice, we make available unbiased user-submitted reviews, important area information, and high resolution photographs of property interiors and exteriors.

     BECOME A PARTNER
A partnership with otel.com is quite unlike other online travel retailers offer. Otel.com treats its partners as more than just a user ID and a password. We provide you with the prices, products, tools, and support you need to master your market. As the online subsidiary of one of the largest, most respected wholesalers in Europe, we are dedicated to the success of travel agents who work with us.