49/67 Queensborough Terrace, London W2 3SS London
this is my review of quite frankly the most useless hotel I have ever encountered. please see my letter to them below an...
Sep 20, 2011 The Central Park Hotel Hyde Park provides the ideal location for your next visit to Central London. The hotel is a mere stones throw away from the splendours of Hyde Park and Kensington Gardens in the Central London residential area of Bayswater.
* The hotel will undergo renovation from 15/10/2014 until 31.12.2014
Central Park Hotel Hyde Park is located in a peaceful side street just off the main Bayswater Road. It is within walking distance of Hyde Park, Marble Arch and Oxford Street and close to both Bayswater Road and Queensway underground stations.
* A delicious breakfast buffet and a traditional English breakfast are served in the restaurant between 7 a.m. and 10 a.m. Monday to Friday and from 7 a.m. until 11 a.m. in the weekends. They can also cater for early continental breakfasts from 4.30 a.m. (upon request).
* Terrace Restaurant:
Located on the lower ground floor, with a water feature beside the entrance. Colourful mural depicting famous London landmarks; floral art prints. Serves international dishes such as Fish and Chips, Penne Pasta with Tomato and Basil Sauce, and Grilled Sirloin Steak. Open for breakfast, lunch and dinner.
* Guests can quiz staff at the concierge desk for tips on recreation facilities in nearby Hyde Park. For those who wish to keep in touch, wireless Internet is available throughout the hotel and postcards can be purchased from the gift shop.
* Two air-conditioned conference rooms are available for hire: the Park Suite seats up to 80 people, theatre-style, while the Palace Suite accommodates twelve delegates, boardroom-style. Overhead projectors and flip charts are also provided.
* This seven-floor hotel guestrooms were refurbished in 2006 and feature cream decor with dark carpets and maple wood furnishings. In-room amenities include wireless Internet, safes, hair dryers, and tea and coffee making facilities. Tiled bathrooms feature black granite sinks and toiletries.
|Bus Station||Queensway Bus Station||0.2 km|
|Train/Tube Station||Paddington Station Train Station||1 km|
|Airport||Heathrow Airport||19 km|
|Place of Interest||Kensington Palace||0.4 km|
|Exhibition Center||Earls Court Exhibition Center||5 km|
|Shopping Area||Whitleys Shopping Area||0.2 km|
Otel.com Average Rating
USER COMMENTS 1-10 of 10
Review Date:May 14, 2014
Mediocre is the right descript ion
Considering three star and under outside refurbishment, but could still be better. The room was small and dull with no ventilation, so we needed have the window open all night to the busy street. We stayed at the first floor and had scaffolding's outside the window which meant that anyone could enter our room through the window. We had continental breakfast which included bread and cheese and the thickest of ham I ever have been served at a hotel. In these modern times I think free internet access in the room should be standard. The hotel offers free internet in the lobby but limits it to 24 hours and 256k upload.
Review Date:Jun 18, 2013
Location of the hotel is great, near to Hyde Park and to London Underground, however it seems that was only advantage. There were 3 of us in different rooms, and by my lack I got the one which was so tiny like my friends had. Furniture and generally everything in the room was brought or bought during leading of UK PM James Callaghan. There were lots of aunts, almost everywhere, none even thought to offer to carry our laggage, doors close with sound of nuclear explosion, the water didn't go through washbasin properly, safe locker didn't have user manual and so on....however worth to mention that hotel location is good and there are lots of small shops around...
Review Date:Sep 20, 2011
worst hotel ever YOUVE BEEN WARNED
this is my review of quite frankly the most useless hotel I have ever encountered. please see my letter to them below and pics attached. read from the top down (incl the farcical response) part 1 Dear Sir/Madam I wish to complain about the treatment received and lack of quality with regard to my stay in the Central Park Hotel from the 11th August for 2 nights. Myself and my partner had arrived in London having been up from 3am british time flying from Palma. Having lugged our bags around we eventually got to the hotel around 3-4pm physically and mentally exhausted. We had requested a double room and arrived to find a small twin room which had any space possible taken up by our bags (which the concierge or anyone else didnt offer to help with). We immediately requested a change of room from 417 I believe and were then switched to 517 (I am not 100% certain of the numbers) which was again miniscule. It began to get even better, as we noticed a power box of some sort right directly behind the bed which I would imagine would surely be a safety hazard. There was also a loose skirting board and bits of carpet not laid properly with threads clearly visible and parts of it partially ripped. Having lifted the duvet it was clear the bed was also not clean judging by the amount of hair in it. I congratulate you for having the first bed I have ever seen in need of a shave! The pictures of the above are attached! We immediately rang reception who promised to get housekeeping to contact us, 15 minutes later having not heard a word we decided to go back to reception and complain. At this stage we were very tired, our bags had been lugged around all day to the point where it felt like an extra body part(s). We told reception we were extremely disappointed with this treatment as we were very tired from travelling and had hoped to rest and wash before meeting friends. We had now changed rooms twice which was a waste of time given the 3rd room was again miniscule (700 and something). Once again no discount/major apology was offered and once more we had to lug our bags again as the staff didnt offer to (concierge was watching sky at this point). This experience has made me extremely angry and frustrated and certainly put a huge downer on my trip to London, things didnt improve as the staff then just ignored us for the rest of the trip even when we made the effort to say hello. Manners dont cost much do they? This included the cleaning staff who didnt even acknowledge us and one member of staff seeing me come out of the lift and turning their back! I began reading some more reviews on my phone which were surprisingly good until I discovered that despite having a concierge there was no facilites to look after our bags until it was time for us to make our way to Gatwick on our check out day. This turned out to be true when we enquired. We again complained that it was the least that could be done given our issue with the rooms and the money we paid (€213 not the dearest price, but it is dear when you consider how much we had to save given our bills, only for I had already been charged through otel.com I would have left the hotel minutes after arriving). Although I was told facilities are not rovided to store bags, I fail to see the purpose of a concierge who from what I can see did absolutely nothing other than watch sky and couldnt even speak english! The reception staff in trying to explain muttered and mumbled a half hearted apology which just made me leave in utter frustration (to lug our bags around once more, to Victoria at a cost of £25). This most defintely the cherry on top of an awful experience which more or less ruined my trip to London. This merely describes my anger and utter frustration with the rooms and the service and staff from the hotel, I am utterly disgusted with the treatment received. I would most defintely not recommend this hotel to anyone! That said I would welcome your comments and a response to this, (an offer of a refund wouldnt go amiss) otherwise I would certainly have no problem in posting this or my views to deter any future visit for anyone across the world on the many websites I use to book hotels. Given my experience of working in the Government for over a decade I would also certainly not hesitate to contact a local representative or Government Minister to highlight the issues I have raised. I await your response. Yours Sincerely PART 2 Dear Sir, Thank you very much for your email. First you have booked a room in the quiet zone which is in the basement and is a room without windows. But we have allocated a nice standard room which was not up to your expectations and as a courtesy we have moved you to an executive room on the 7thfloor for which the rate is 50% higher than the room you have booked. I refer you to our website which clearly shows that we don’t offer luggage storage facilities and concierge service. And I must attract your attention that we are a 3*** hotel, not a 4**** or a 5***** deluxe. On your next visit to Central Park Hotel please contact me personally and I will be there to welcome you and make sure you get a very nice, executive room at no extra cost. Kind Regards, ********************* Front Office Manager Central Park Hotel 49/67 Queensborough Terrace London W2 3SY PART 3 (which has not been responded to) dear xxxx, Thank you for your response. I am confused as how you came to the conclusion that I booked a room in the basement without windows? The rooms were on the 4th and 5th floors and did have windows. You then suggest that I was moved to the 7th floor into an executive room yet it didnt look at all different from either of the other 2 rooms I declined. Your explanation that "we are a 3*** hotel, not a 4**** or a 5***** deluxe. " is true but I can clearly see that from the site and it is almost as if you are saying that as an explanation for things being so poor. I didnt expect a 5 star hotel and a presidential suite but I certainly expect a lot better from a hotel I pay over 100 Euros a night for. The 2 star travelodge I stayed in near Gatwick airport had a room twice the size for £19, whilst its not exactly the centre of London, it was much better value. I also note that you say you dont provide a concierge service yet there is a picture of it on the main site, as they didnt look after the bags/or even offer any assistance to us, I am not sure what the purpose of it was. Whilst your site does not indeed advertise that it stores luggage I would have assumed that this was a basic service provided as it has been in probably every hotel I have ever stayed in. There is also no reference in your email to explain 1. The attitude of staff. 2. The safety hazard of the second room. 3. The appearance of the room with the carpet. 4. The bed being covered in hair! Again, I would welcome your response. signed xxx
Review Date:Sep 3, 2010
Very good hotel with minor problems
Stayed one night and thought the Central Park Hotel was very good with friendly staff. Excellent location for visiting the Capital. The previous reviewer made a good comment about the luggage. It would be very helpful to have a luggage store for those of us that want to sight-see, I would not even mind if a small charge was applied. Yes the breakfast was basic but the prices for the rooms are very good. Only one disturbing problem, some of the staff at breakfast were filling their water bottles from the cold water machine. This has hygiene and cross-contamination implications. If you see it happening, then MAKE A COMPLAINT! This sort of practice must be stopped.
Review Date:Jan 4, 2010
Average Hotel that can be easily improved
Location is good, easy access from Underground (Queensway or Bayswater). The room was clean, nice nothing to complain about. Breakfast was dissapointing. Basic bread jam and horrible croissants. Tea or Coffee but not Hot Chocolate. Corn Flakes but they seem to run out of milk. Orange and apple juices with the tiniest glasses I have ever seen (needed to fill it three times to get a normal quantity). No luggage room, this was a big problem for us as we had to carry our luggages around London all the afternoon before taking the train for home.
Review Date:Apr 6, 2008
My daughter and I stayed for 4 nights at this hotel. Being our first time in Britain and after reading so many comments on different places were a bit afraid. But our stay there was perfect, a nice room, a modern bathroom, plenty of clean towels every day, a good breakfast. We would definitely go back. And in fact have already recommended it.
Elisa Marina Disderi
Reviewer From:Norfolk, England
Stayed for 2 nights at this hotel, 22nd & 23rd April 2004. Great location with 2 tube stations within a minutes walk. Kensington Gardens & Hyde Park also nearby and Oxford Street within walking distance. The room was very clean and comfortable. All staff seemed friendly and very helpful and we were very pleased with the stay. Would definately go back to this hotel again.
Reviewer From:Walton, KS
Stayed at Central Park Hotel for 13 nights the last two weeks of March 2004, and could not be more pleased. King bed with a refrigerator in room. Room was small, but adequate. Hot water with good water pressure. Towels changed daily. Continental breakfast and daily newspaper included. Full English breakfast available. Good bar and lounge area. Location of hotel excellent with regards to tubes/bus service. Floors one and two have been refurbished, so be sure and ask for a room on one or two. We were first given a room on floor seven, which suffered in comparison to the one we changed to on second. Management was helpful and accomodating in this room switch. We would definitely stay here again! And after reading gtahotels reviews of this hotel, Central Park Hotel far exceeded our expectations! Don't be afraid to stay here.
Reviewer From:West Midlands, England
We stayed here for two nights in February 2004. The room was clean and quiet and of adequate (smallish) size. Breakfast was good, location of hotel excellent, staff helpful. Would not hesitate to stay again.
Reviewer From:Oslo, Norway
Me and my boy friend stayed at this hotel for almost a week, and we were both very satisfied with it. The service, the location, the room +++ were excellent. We felt welcome when we arrived and the staff was ever so helpful. Our room was clean and cosy, just as the rest of the hotel. We'll certainly return, and'll probably do so in near future. Give it a go, it'll certainly be worth it!
* Heathrow Airport - 19 km
* Queensway Bus Station - 0.2 km
* Paddington Station Train Station - 1 km
* Bayswater / Queensway Tub Station - 0.2 km
* Earls Court Exhibition Center - 5 km
* Kensington Palace - 0.4 km
* Whitleys Shopping Area - 0.2 km