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| Reviewer From: |
Lancaster, UK |
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This hotel bills itself as a four-star, so I had great hopes for a romantic weekend away. I was disappointed, then, when on arrival the very rude receptionist first told me (without looking at me) my reservation didn't exist, then turned her back on me! This set the tone for the whole weekend. The hotel seemed to be very inefficiently run; when problems were politely pointed out to them, their response was to become rude and surly, and to imply that the guests, not the staff, were at fault. For example, I saw the head receptionist insist that one man 'must have signed for' two ?16 breakfasts by mistake! This woman was a particular nightmare - on checking out, I pointed out a mistake on my bill to a (very friendly and helpful) trainee; when he asked her for help, her response was 'do what you like - not my problem,' said in a very angry tone in front of a queue of customers.Apart from the appalling rudeness of the staff, the standards of the hotel generally are way below what you'd expect from a four-star; the decor in the rooms resembles that of Alan Partridge's dreaded travel tavern; faceless, slightly shabby, and firmly rooted in the 1980s (check out the grisly peach and teal wallpaper). All of which would be acceptable in a three-star, but at these prices, it all adds up to a pretty joyless experience. |
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| Reviewer From: |
Lancaster, UK |
|
This hotel bills itself as a four-star, so I had great hopes for a romantic weekend away. I was disappointed, then, when on arrival the very rude receptionist first told me (without looking at me) my reservation didn't exist, then turned her back on me! This set the tone for the whole weekend. The hotel seemed to be very inefficiently run; when problems were politely pointed out to them, their response was to become rude and surly, and to imply that the guests, not the staff, were at fault. For example, I saw the head receptionist insist that one man 'must have signed for' two ?16 breakfasts by mistake! This woman was a particular nightmare - on checking out, I pointed out a mistake on my bill to a (very friendly and helpful) trainee; when he asked her for help, her response was 'do what you like - not my problem,' said in a very angry tone in front of a queue of customers.Apart from the appalling rudeness of the staff, the standards of the hotel generally are way below what you'd expect from a four-star; the decor in the rooms resembles that of Alan Partridge's dreaded travel tavern; faceless, slightly shabby, and firmly rooted in the 1980s (check out the grisly peach and teal wallpaper). All of which would be acceptable in a three-star, but at these prices, it all adds up to a pretty joyless experience. |
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