Four time winner of the Hotel of the Year award, most recently: 1999. We have successfully held the Investors In People award for 10 years (1994-2003), which is a sign of high standards and exceptional customer care. A major refurbishment of the hotel was completed December 2003, involving the bar, restaurant and bedrooms. This has been designed with guest comfort in mind, with new bed covers and linen as well as carpets and curtains. The team at the hotel is focused on customer service and care and will look after you as best as they can. Whether for business or pleasure you will find easy access to major routes and in minutes you can be in various towns in the north.
CANCELLATION POLICY
1. No penalty for cancellations up to the defined cancellation deadline of Quality Sunderland Hotel. 2. Cancellations made within the cancellation deadline will be assessed a 1 night room rate unless cancellation policy is defined different. 3. No-shows will be assessed a 1 night room rate unless cancellation policy is defined different. 4. No cancellations on or after check-in date.
Please make a search for your dates to see the defined cancellation policy for that period.
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