| CUSTOMER SERVICE |
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| Please check our Customer Service pages for online reservation help or call us: |
| US: |
1-206-691-8206 |
| Worldwide: |
44-203-051-4832 |
| Asia: |
60-3-2026-8445 |
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We are so confident that you won't find a better rate elsewhere that we offer a 100% guarantee. If you find exactly the same deal online elsewhere for less we will match the other price and we will refund you 100% of the difference.
Please make sure your claim meets the criteria outlined below.
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Best Rate Guarantee Criteria: |
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- You must have a confirmed reservation with Otel.com. (Pending, On-Request and Group Reservations are not covered.)
- Your check-in date must be at least 7 days after the booking date.
- Better rate must be found within 24 hours of the reservation having been confirmed by Otel.com.
- Room types, check-in and check-out dates, number of guests and services included in the rate must be the same.
- New found rate must be able to be cancelled and refunded in full at least 4 days prior to the check-in date.
- The website that offers the better rate must offer instant online confirmation.
- Price Match Refund Request Form located below must be filled out and sent within 24 hours of making your reservation.
- Please note that a price match cannot be used in conjunction with the FivePlus loyalty program.
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Low Rate Guarantee Claim Form |
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| If you made a Low Rate Guaranteed hotel reservation and found a lower rate elsewhere, click here to fill out Low Rate Guarantee Claim Form to request a refund.
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