Testimonials

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Have you used our services before? Welcome to the otel.com message board where you can interact and leave your testimonial

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As testimonials are written statements for otel.com and the services that we offer, you do need to have made use of our services and booked with our company in order to leave your testimonial. Testimonials will be approved before being published on the website.

Thanks for playing a part in our amazing Honeymoon at the Park Shore Waikiki in April. After searching literally 100\'s of hours online at many sites we found your low rates and we were able to afford an amazing beachfront hotel in paradise! These newlyweds will be returning for our 1st anniversary!

Rachel Severance

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I think otel.com is VERY GOOD to deal with. I will be using you more in the future.

Torbjon Neiman

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We used Otel.com for the the first time to book our reservation in Helsinki, Finland. It was great as not only was it the cheapest rate, everything was prepaid. We received a travel voucher that we presented to the hotel with no problems. It was as easy as that. We will use them again in the future as it gives you peace of mind knowing its prebooked and prepaid at a guaranteed rate so no surprises. Thank you OTEL

Marilyn Topechka

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I just booked a trip using otel.com and received great service and excellent prices. Highly recommended!

Marianna Falcon Cooper

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I'm realy satisfied with the service and customer care attitude I got. Appreciate it.

Mohamed Abdulla

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We like your website and will definitely book again! Thank you...

Dave Natale

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I just want to point out, that I was very satisfied this year with all the bookings I made for Brussels and I will certainly continue using your travel site. Merry Christmas and a Happy new year.

Thomas von der Bey

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You guys are AWESOME, and the best booking agency I\'ve dealt with. Thank you so much!

Stephen Burns

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I have used otel.com many times, very reliable, efficient and highly recommend!

Litsa Chrysostomou

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I thank many times for the friendly treatment and your help. The allowance in such a way claps, is a great customer service!! With pleasure I recommend otel.com to my family and friends. I still wish you a nice week and thanks

Ina Nuhn

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Thank you so much. I very much appreciate the excellent customer service provided by you on behalf of Otel.com I am obviously pleased that the transfer operator has agreed to the refund and very much appreciate the time and effort on your part to resolve this. It is exactly the kind of service that will ensure that I book again through otel.com for our future travel bookings. Thank you again.

Marietta Miller

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Thank you very much, this is much appreciated and I appreciate the level of customer service.

Murray Gibson

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This site has the best pricing on hotels overall of all sites. Greatly enhanced our travel! Thanks, otel

Donna Matthews

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Just got back from the hotel Grand haber in Kemer booked with otel.com using the discount code got a great deal and trouble free service no problems at all will definitely use otel.com again thanks

Andy Chalmers

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I\'d like to thank you for providing a great site. Hotel rates are considerably less expense than all others. Enhanced our travel very much.

Robert Matthews

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Your Customer Service is just great. Service was friendly, understanding, very efficient and fast, Customer Service explained what needed to be done and they did it less than 15 minutes! With this kind of service only the sky is going to be a limit for Your Company’s success. For sure will use Your company in the future.

Janne Savola

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I am very satisfied with the customer service that you have provided. I will definitely continue to otel.com for my future bookings because of the customer service you have provided me. Thank you once again.

Aleefiya Khan

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I would like to compliment you for your great service in assisting me getting a great deal! Overall, I found the agent patience and helpful throughout the process. Keep up the good work! The agent’s service reflects well of the company. The rate is the best compare to others similar portal! My first online hotel booking was done through here and now the second. I will definitely come back again for the next hotel booking!

Mr Lee

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Just getting back from my first otel.com stay in St. Augustine, Florida. It was wonderful. Great rate and very easy check-in/check-out at hotel. We will definitely use otel.com again! Thanks for a great (affordable!) hotel booking option!

Debbie Gray Finney

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Thank you for your support during my last reservation, great customer service!!

Salvatore Barrancotto

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I have recently stayed in London after booking Beit Hall, Imperial College through your website. This is my second time booking with you and I want to say thank you for a wonderful service. The price was excellent. I had absolutely no trouble with the vouchers. When I had to make two changes everything was done most efficiently and I was kept fully informed about it. I cannot praise you highly enough and am recommending you to everybody. Many, many thanks

Mary O\'Malley

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Thank you for your response. I appreciate it, your response is in line with the excellent customer service I am used to with otel.com

Ivo Goedman

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Thank you for helping me with my query, otel has great customer service. On my next trip I will definitely book again through you guys.

Christopher Canlas

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Now I know about the company otel.com, the company that offers even better prices than the hotel itself. I will book my hotel using otel.com help in the future for sure!

Jüri Tiits

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Just booked my hotel through your site ,brilliant deal, fantastic customer service!!i live in England and booked a hotel in Scotland ,tried every site under the sun here and got the best deal from you.I will be using you again!!many thanks

Carol McLaren

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Thank you for the prompt reply and top notch service.

Antonio Dragani

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Thanks for everything. Your help is greatly appreciated. I will be happy to book my next trip with otel.com. Luigi Urbano

LUIGI URBANO

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Thank you very much for the quick and positive response. Once again otel.com has proven to be the best value along with the best possible customer support to be found on the Internet. Thanks again for your help.

Colin Donohue

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I\'m glad to have found otel.com website because I have got the best price in market for the hotel and dates I wanted

Manuel Gasco

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I would like to also say that all three contacts have been very professional and courteous. As I work in the travel industry, I know how difficult that can be at times, as well as the fact we hear more about complaints than we do about compliments. Please express this to your staff. I look forward to doing more business with you. God bless!!!

Sandra Thompson

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Thank you so much. I really appreciate that and i would love to be a Customer of otel.com in the future as well, because of great service and support.

Jamshed Urfani

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I just wanted to say that my stay at Hotel 71 in downtown Chicago for my birthday back in April was awesome. I got a room up on the 38th floor, that was comfortable, had all the amenities that I needed, and had a nice view (though it wasn\'t of the river). The hotel staff was very helpful and courteous (probably the best I\'ve encountered). The location was perfect for walking and there was a 7/11 nearby. The Hoyts restaurant served a good dinner. I\'m not really one for trendy places or foods, but they had the best creamed spinach I\'ve tasted. My trip overall was great, but staying there made it all the better. My girlfriend and I really enjoyed it. Didn\'t hurt that I got the room at a steal ($100 through you guys at otel.com). Thanks again!

Frank C Butler

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Thank you for your good service and quick responses

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Thanks so very much for helping us out. We greatly appreciate the amazing work you guys do for us! We love otel.com and have recommended you guys to many of our friends - you truly cannot beat your service and prices!

David Mach

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Thank you for your service. I will continue to be an even more confident user of otel as my favorite booking site.

Einar Palsson

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Your call centre agent was extremely helpful in walking me through your website and reconfirming my new hotel at $1 less than my original booking. I will use otel.com for my future hotel reservations. Thank you

Roberta Konrad

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Great service and answered all my questions. This is my new favorite site. The rep and extremely professional and knowledgable.

Phillip Guidone

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I appreciate all the work you have put into this for me. It reinforces my commitment to otel because one of the things I like about your company is that it is possible to communicate with people in it and get responses, such as yours. So thank you again and you can be assured of my continued business.

Mark Stevens

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Thank you so much for your prompt supports and kind words. I really appreciated. Your customer support team is really great. I asked some room requests before, and your team has really great hospitality all the time. I\'ll recommend to my friends about your website.

Ayako Noda

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I just wanted to thank you for your cooperation, the follow up with your customers in your company is really very performant.

Deborah Levy

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Hi, I stayed in the Hotel Mercure Paris VX and did my booking wiht otel.com.I received the best price for two nights in this hotel, including the breakfast.I received some mails before my trip reminding me to print the voucher. I confirm that everything was perfect. Thanks to the team!

Bart De Blomme

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Thank you very much for your immediate response and good service.

Maeios Vassiliou

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Great otel.com, this mail is just to thank you for your professional service and assistance. Thank you I will be one of you

Maurizio Esposito

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Thank you very much.. My loyalty as a customer to otel.com since many years now has proven one more time to be correct! I really appreciate your efforts in this matter.

Paolo Morabito

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lmost everything I can think about your service over the phone and your web site is excellent......I navigated myself around the site with no problem needing no assistance, it is responsive, fast, and offers the next thing you want to do by default...also you know exactly where you are throughout the reservation process, you know when you have the booking absolutely confirmed. Over the phone you could not have been more helpful on 2 occasions, a most pleasant experience. You even answered the phone twice in person, absolutely wonderful, and on one occasion it was the middle of the night. I had not heard of you before stumbling across your web site trying to make a booking for a hotel in Thailand. All went extremely well, including an error i made on the booking dates, easily sorted by cancelling and rebooking. Thank you for a great service - I look forward to using you again. I'll also certainly recommend you to others. I suspect also that your price is around the best available.

Michael Standerwick

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I just wanted to send some feedback regarding the agent who helped me with my booking. He was very kind, professional, considerate, prompt, and well-spoken.
It was a pleasure to do business with him, and therefore, I will continue to use 'otel.com' in the future.

Stephan Barrett

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Thank you for the quick response. I'm very glad to see that you stand behind your "low rate guarantee" and this makes me convinced that I made the right decision in using otel.com to make all my hotel reservations.

Louis Stavrakos

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Thank you very very much for your help! I would like to thank for that perfect cooperation I have with otel since I have started booking hotels via otel.com webside.

Anna Staniucha

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Thank you so so much for such a quick honest service

Erwin Riklin Spiekerman

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I am very grateful for the managing you did with the special circumstances of my cancelled trip. In my opinion, otel.com has demonstrated in this case professionalism and elegant way of solution for its costumers. I definitively recommend you to my acquaintances for managing this trip.

Benito Sánchez.

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Thank You very much. otel.com proved to be THE reliable partner. I appreciate this a promise much more business in 2011.

Dimitar Georgiev

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Many thanks for your help, it is much appreciated. I'll be very happy to book my next trips again with otel.com.

Jil & Raoul Wagner

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Even I had an inconvenience, your follow-up was so nice, and I would like to use otel.com in the future because I can have a sense of trust for you. Thanks again

Sari Kodama

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I really appreciate your efforts in sorting this out in such a wonderful way. I will surely recommend your services and stay as your customer.

Virpi Kamaraine

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I am very happy about your service and I will continue to have my future hotel bookings through your website.

Shiran Jayasekera

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Thank you very much for execellent service and quick response.

Christian Peter Riisager

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Thanks you very much for the excellent service, refunding my payment quickly into my account after my cancellation due to the weather. I will very definitely use your very competitive booking service again.

Carol Grant

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Thank you for the fast action, very professional service.

Yaser Abd El Hamid

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I will definitely use you again when I come to rebook the trip. Once again my grateful thanks for a great service.

Gary Kavanagh

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Many thanks for your help and understanding what good customer service is all about.

Natasha Montoya

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I would just like to say a big Thank You. The call centre agent talked me (an aged non pc person) through dealing with an incorrect booking with the greatest patience. Fantastic customer service.

Barry Daniels

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Once again can I say thank you for all your help and professionalism. Your service has been excellent.

Margaret Triplett

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That was a fast reply - your service is better than outstanding!!

James Earhart

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I will definitely use you again when I come to rebook the trip.Once again my grateful thanks for a great service.

Judith Tarbox

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Thank you for managing to achieve such a good rate at the Celal Sultan Hotel in Istanbul. We returned last night from a 5 day break staying there and what we paid was significantly lower than the hotel was offering. We also were upgraded to a superior room-a lovely surprise. The reminders to print off our hotel voucher is an excellent idea and one that I've never experienced with other companies we have used. We shall certainly use your booking service again. Thank you.

Judith Tarbox

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Thanks for the giving us the stay at Sheraton at such a special price. We thoroughly enjoyed the stay. It was a top class hotel. Hope you continue to come up with more such attractive offers.

Rajeev Shetty

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I am so happy with otel.com, as their customer service is very personal and very rapid in reactions. Never had any problem with them. And of course they sometimes have incredible prices, even for very luxurious hotels. And their 5 percent discount when booking with them for the next booking, really very happy, thanks to them. A Belgian customer and no business relations with otel....

Lesley Bogaert

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I am very pleased with your services and for sure, I am giving your contact to other people that I know (that are looking for accomodation).

Franka Dolenc

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Thank you for your assistance and I will be happy to do business with you again. I was disappointed to have had to cancel, but that is life!!! Take Care and thanks again for your prompt and professional attention.

Hubert Johnson

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There are a lot of companies, which promise to help customers effectively, but only few succeed with this promise. In the end, this is what a custumer convinces to be with the right company for further orders! I promise you to recommend your service. This is what advertisement is about.

Dr.J.Rockenbach

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We have been pleased to have discovered a caring side to the Metglobal brand and will have no hesitation in using it again.

Alan Austin

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I want to say thank you very much for dealing with my query. You answered all my e-mails within 24 hours, and I appreciate that the latest took more time to resolve, but you did contact me within the timespan you provided earlier. I appreciate the way you have handled this matter, and think your customer service skills are excellent. I hope that the company value having you working for them, as you are a big asset for them.

Christine

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I can not thank otel.com and you enough. I had been making bookings from other websites as well in the past, its only otel.com from now onwards.

Chitwan Goel

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I am grateful for the superb customer support that you and your team has shown.

Angelo Carobbio

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Thank you very much to all parties involved for the refund of the second night at the Gentofte hotel in Copenhagen. This is what customer service is all about. As I have many contacts in the travel industry I will highly recommend otel.com

Guy Crooks

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Thank you for that you so soon answer my question. It's a pleasure to work with your otel.com site.

Nazrin Mammadov

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Thank you for your commitment! everything was just perfect. That's really great customer support! I will recommend "otel.com".

Robin Meurer

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I am very pleased for the interest and the service you gave us. I am very happy and I am going to book again with you.

Mastorakis Dinos

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Thank you very much for your understanding and rapid positive response, excellent customer understanding and empathy.

Tony Walker

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I would like to thank you very much for your speedy and efficient response when we had to cancel our holiday due to the volcanic ash incident in April. Your service was excellent.

Colin Jessiman

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Thanks a million for all of your help. We will definitely book with your company for our future trips now that you assured me your company is always there to assist your customers.

Irma Porco

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We cannot say you at all as thankfully we are for your efforts. But one is clear: absolutly WORLD CLASS SERVICE. Better it does not go. Thank you again for everything. To you to all nice weekend and many greetings from Germany.

Lars Wolff

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Thank you very much. I am in fact staying at this hotel at the moment {booking made through your company} and have also made another booking with you for 11th June. Your customer service will encourage me to use more of your services.

Tonio Cassar

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Thank you so much for the very understanding, prompt and business-like manner in which you have dealt with this for me. I am greatly impressed and thankful and it reflects a good customer service at otel.com.

Darrell Desbrow

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May I take this opportunity to thank you personally for having dealt with me in such a deft and professional manner. Please rest assured that I will be using otel.com as soon as the opportunity to travel again arises.

Dr Rocio Montoro

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This is the first time that I have used your site to book a hotel and I am extremly pleased with the level of custumer service you provide. I will not hesitate to recommend you to my friends and acquaintances. I look forward to booking with you again soon.

Joyce Bell

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Thank you for your outstanding service and customer care. It was nice to be in contact with a real person who we could see was really trying to help us. We have passed this site on to so many friends and relatives.

Mary Askew

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Thanks for the prompt resolve of my request. We hope to travel in near autumn in Morocco and for sure we will use your services.

Ionela Berceanu

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Thank you for your kind support and assure you that I will use the good service of otel.com for my next booking, when I travel to any part of the world.

Hacob Babayans

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Just to say thank you for all your assistance with our group booking. Our trip was a great success. Hotel staff were very helpful and coach arrived on time and was very efficient. My party had a great time.
With best wishes

Andy

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Thank you so much for your assistance in connection to my cancellation of the hotel in Paris. This is just to say thanks. I´m very satisfied with your service and look forward to book through you again. I also always recommend you to my travelling friends.
Thanks again!

Lilian

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I have been very happy with your services and have promoted this site to many of my colleagues here in Iceland. You can probably see it in your register that there are quite a few Icelanders who use your site:-)

Maria Gylfadottir

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"Thank you very much! That is what i call "Service". I will be glad to use your booking-site very soon! Best wishes"

Michael Plank - Germany

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"Thank you very much for your courtesy and your kind help. I will definately book my next hotels over otel.com....very good service..."

René Schmit

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"Thank you so much for the really excellent service you provided us with. Having never booked a hotel reservation online previously, I was worried about security issues around payment etc. however your staff made everything extremely easy. And I'm impressed how you can squeeze the prices that much.We will highly recommend your company to friends and use you on future trips."

Eduardo

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"With the 5% points accummulated from my previous reservations; I have booked a great hotel room for the weekend trip to Boston. Thank you for rewarding your customers. otel.com will be definitely the first site I will look for my bookings."

Jose from US

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Good prices and reliable customer service."
"I canceled my hotel on Tuesday free of charge and have got the total amount refunded on my credit card 3 days later today!!"

Joe from Germany

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"Just a note to say that after days of searching for accomodation for the family holiday in Ireland this year, I found your website and it took exactly five minutes to find a great hotel at a great price and get a confirmed booking receipt. I'll be using your service whenever I travel in future. It really couldn't be simpler or more effective. Thank you."

Tony Armstrong

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"Would like to compliment the person/s who trained you regarding your customer service skills. Excellent job!! Your response to my complaint was speedy and your choice or words and empathy definitely indicated that that you took the complaint seriously. Thank you,"

Virginia

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"Very many thanks for your help. I am very impressed with customer care and will happily recommend and use your services again."

Aimi Barker

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"Just want to say that otel.com is my favorite place to order hotel. Earlier, I used to order other places, but from now on I would prefer your company. I'm so satisfied- the prices, the hotel, the service, yes everything. I think I have ordered 4-5 times now. And my oldest children and their relatives now also use otel.com. I tell this to my friends and others."

Marianne from Norway

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"All going well I look forward to recommending you to friends and business colleagues, as by far the best deals ive found online."

David M. from UK

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"Thank you for following up on my inquiry and for getting my charge waived. I appreciate very much the effort and great customer service. I'll definately use otel.com in the future"

Grace Wong

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