Announcements
  • A note to our travelers; The unprecedented impact of COVID-19 has resulted in an overwhelming delays in refund processes, refunds may take up to 60 days. Thank you for your patience and understanding.
  • A note to our travelers : Due to the recent Coronavirus(covid-19) outbreak,we are experincing high volume of requests hence there might be some unexpected delays in response times. For this reason we kindly ask you to submit a ticket online via this link : https://www.otel.com/accounts/profile/tickets/new/ The heavy phone traffic we are experiencing now causes long waiting times. Cancellation requests can not be handled over the phone/live chat If your demands are not urgent, we kindly recommend you postpone your call to avoid long waiting times. Thank you for your kind understanding.
  • A note to our travelers : Due to the recent Coronavirus(covid-19) outbreak,we are experincing high volume of requests hence there might be some unexpected delays in response times. Due to the recent Coronavirus(covid-19) outbreak,we are experincing high volume of requests hence there might be some unexpected delays in response times. For this reason we kindly ask you to submit a ticket online via this link : https://www.otel.com/accounts/profile/tickets/new/ The heavy phone traffic we are experiencing now causes long waiting times. Cancellation requests can not be handled over the phone/live chat If your demands are not urgent, we kindly recommend you postpone your call to avoid long waiting times. Thank you for your kind understanding.
  • A note to our travelers : Due to the recent Coronavirus(covid-19) outbreak,we are experincing high volume of requests hence there might be some unexpected delays in response times. For this reason we kindly ask you to submit a ticket online via this link : https://www.otel.com/accounts/profile/tickets/new/ The heavy phone traffic we are experiencing now causes long waiting times. Cancellation requests can not be handled over the phone/live chat If your demands are not urgent, we kindly recommend you postpone your call to avoid long waiting times. Thank you for your kind understanding.
  • If you have already booked a room on otel.com, please note that your personal details will not be shared with the hotel until closer to the check-in date, therefore you might not be able to get a confirmation from the hotel if you try to get in contact with them. For any question please contact us through creating a ticket on your profile, our live chat or our phone number. Thank you for your understanding.
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Popular Questions
How do I get an invoice?

You can get the invoice for your stay 10 days after your checkout date. Log in to otel.com, go to My Trips > Past Trips, find the reservation you want the invoice for. You’ll be asked to fill in your information and your invoice will be generated in seconds.

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How does your website protect my credit card and personal information?

The security of the credit cardholder and their date is of the up most importance to us We have achieved and comply with the PCI DSS standards as set out by Visa and MasterCard. Otel.com guarantees that all sensitive information - e.g. your name, address, and credit card number - will be protected with the best security practices available when exchanged over the internet. The Secure Socket Layer (SSL) technology we use ensures the privacy and security of all transactions. SSL technology encrypts data before it is transmitted so that only the authorized recipient can have access to it. Otel.com is a trusted VeriSign secure site. We use VeriSign digital certificates with all transactions. You may verify our status with VeriSign independently by visiting the VeriSign website.

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What currency will I be charged in?

Rate displays on our website can be viewed and charged in different currencies.

For any other currencies that are not in the currency selection, default currency for charges will be Euros. The actual currency and amount that will be charged are shown on the actual booking page.

We also would like to let you know that otel.com cannot be held responsible for currency exchange rates or bank surcharges whatever the circumstances.

Some credit card providers might also charge an “International Transaction Fee”. This fee is passed on some credit card providers because the charge for your booking has been processed outside of the country that you reside in.

Please note that the charge has not been passed on by otel.com and that we cannot be held responsible for any international transaction charges passed on by your credit card issuer.

For “Pay at Hotel” bookings, the hotel will require a valid credit card number and details to guarantee the booking in the event that you don’t show up or make a late cancellation, etc. The hotel has the right to pre-authorize your credit card to ensure that the card has sufficient funds. The hotel will determine the actual currency for charges.

Please know that otel.com makes no charges when you make a “Pay at Hotel” booking.

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Why has my original hotel had to move me to a different hotel?

A situation where a stay has to be protected at an alternate hotel only happens as a last resort when absolutely necessary and there is no way that the original hotel can accommodate.

The reason a booking has to be moved may be due to unnoticed renovations taking place at the original hotel, maintenance, overbooking or that they are closed during certain periods such as Christmas.

We would like you to know that we hate this as much as you do since it is completely beyond our control and otel.com accepts no liability for any losses or costs that might occur.

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What is my cancellation policy and where can find it?

The cancellation policy that we have in place for every hotel is different and is clearly shown on the hotel information page, on the booking form and also on your pre paid accommodation voucher.

During special event periods, the hotel may pass on a different cancellation policy of which you will be informed as soon as we are notified.

Please also be informed while booking that there are some hotels/rooms that are non-refundable, in which case no refund is possible in the event of cancellation.

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How can I cancel my hotel booking?

Cancellations are made online by logging in to your otel.com account, under “My Account”.

Please be informed that we will not be bound by nor held responsible for any changes and cancellations made directly with the hotel and please make sure you are familiar with your cancellation policy by reading your prepaid accommodation voucher.

There are some hotels that are non-refundable, and some others with a minimum night stay, in which case no cancellation is possible.

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I have canceled my prepaid booking online. How will I be refunded?

Any refund due will be credited directly to the credit card that was used to pay for the booking. The refund normally takes between 7–14 days to appear on your credit card statement depending on your bank's procedures.

Please read the hotel’s cancellation policy before going ahead with the cancellation. There are some hotels that are non-refundable, in which case no refund is possible for cancellation.

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